Who we are
We are Ohh La La Limited, a company registered in England & Wales with company number 03764554. Our registered office is at Suite 2, The Gas Light, Lower Warrengate, Wakefield, WF1 1SA, United Kingdom.

In this document “we”, “our” or “us” as well as ‘OLL’ refers to Ohh La La Limited.
Introduction

This is the data privacy policy of Ohh La La Limited. It sets out how we collect, store and use personal information and/or other confidential information including information about clients, employees and suppliers.

We take the protection of your privacy and confidentiality seriously and we want to tell you about your rights and our guarantees to you in regard to the processing and control of your personal data. Please feel free to read the information provided at www.knowyourprivacyrights.org if you’re unclear about your rights.

We understand that our clients, suppliers and employees are entitled to know that their personal data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party. We do not sell your data to third parties.

Our principle guidelines are simple, and we will be clear about the data we collect and why. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

We hope the sections below will answer any questions you have but, if not, please do get in touch with us.

The information we collect about you
We may collect, store and use your professional contact details as follows:

• Name and job title
• Contact information including email address, mobile number, landline number and postal address.

for the purpose of contacting and corresponding with you with regards to our services, as well as the contact details for any organisation that you represent. We deem these uses of your data to be necessary for our legitimate interests as an organisation providing or potentially providing various consultancy services to you. 

The nature of our business means we mainly collect information about you as “Directly Provided Data”. This means that for instance when you email us, or place an order for services, you are providing data by a direct action from you. As such this is deemed to be “directly provided data”.

We may receive your data from various sources as listed below:

• Where you contact us freely verbally, in writing or through interaction with our website
• Where we contact you in writing or through interaction with our website as well as business development strategies conducted by us
• From third party market research such as information publicly available on social media (e.g. LinkedIn), physical events and references from clients or other third parties known to us.

Information about others: If you provide us with information about other individuals, it is your responsibility to ensure you have their permission to provide us with their details. An example of this scenario would be you imparting personal information relating to an individual linked with our consultancy services for your organisation.

How we use information about you
We may store and use your data, for our usual business activities and/or to marketing our services to you. We may use the information held about you for a number of purposes, such as to:

• Process your requirements for our service, provide quotations and manage your account
• Keep records for the proper administration of our business
• Update and manage our client, supplier and marketing databases
• If you agree to email you about services we think may be of interest to you, and participate in our blog
• Provide relevant social media content
  
• Confirm your identity and help prevent fraud
  
• Comply with applicable law; enforce and apply our terms and conditions; protect our rights and the property of OLL, our clients and others.

How your data is stored
The information will be stored on our internal computer system, which is accessed by our staff. We will only record information provided by you which we consider is relevant to assist in our operating processes and necessary for us to undertake our consultancy services.

Personal and confidential information may be processed manually or by automated methods.

We have in place security measures to protect your Information against unauthorised or unlawful use, and against accidental loss, damage or destruction, along with confidentiality agreements (including data protection obligations) with our third-party service providers.

When we will share your data
We may share your data in the following circumstances:

• To business partners, suppliers, subcontractors and other third parties as necessary for the performance of any contract we enter with you, such as the delivery of consultancy services – with your prior consent
• To protect our website from fraud and theft we may pass on personal information that is required to make identity checks and personal information that we obtain from making identity checks (including information relating to your age, name and location), together with account information to organisations, including law enforcement agencies, involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose
  
• If we are under a duty to disclose or share your personal information in order to comply with any legal obligation
  
• In order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of Ohh La La Limited, our customers or others

Please note that if your information enters or is already freely available in the public domain, we have no control over what any individual third party may do with it. As a consequence, we accept no responsibility for their actions at any time.

How we will not use your data
We will not share your information with other companies for their marketing purposes, and will not sell or seek to make financial gain from your information, aside from our own marketing activities.

Access to / correction of your data
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at the address below.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

If you wish us to remove any personally identifiable information from our website e.g. which you may have provided by giving us reviews or testimonials, please email us at the address below.

After receiving the request, we shall take reasonable steps to verify your identity. This is important to safeguard your information.

Once this is clarified we will tell you when we expect to provide you with the information. Before doing so we shall take reasonable steps to verify your identity.

Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

• To provide you with the services you have requested
• To comply with other law, including for the period demanded by our tax authorities
  
• To support a claim or defence in court.

How you can stop our use of your personal data
You can ‘unsubscribe’ to email communication that we send to you by sending an e-mail to bonjour@ohh-la-la.co.uk

If at any time you wish for your personal data to be removed from our database, please contact us.

Your right to complain: If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/

Changes to Privacy Policy
We keep our Privacy Policy under regular review and will place updates on our web page. This Privacy Policy was last updated on 20th May 2018.

How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you.
Email: bonjour@ohh-la-la.co.uk Telephone: +44 (0) 113 8151503